We understand that sometimes circumstances may require a return, and we aim to make this process as smooth as possible for you. Here are the guidelines for returning products purchased from rukiyezirekoglu.com:

 

Return Acceptance: Returns are generally not accepted unless you can provide a justified reason. If you believe you have a valid reason for a return, please contact us via email at info@rukiyezirekoglu.com. We will assess your request and guide you through the next steps. Please note that returns of unpacked or used products are not accepted, and we do not offer exchanges for other items.

 

Return Procedure:

 

Products can only be returned after receiving return acceptance from the Vendor.

You have up to fourteen (14) days from the date of receiving the products to initiate a return by sending us a clear declaration of your decision.

Upon receiving your return request, we will confirm it via email and provide you with a return number.

The returned products must be collected by the courier within fourteen (14) working days from the date you informed us of your decision to return them.

Products must be returned in their original packaging and only by the designated courier company specified or accepted by us. You are responsible for the return shipping costs.

We reserve the right to refuse products that are not returned in their original condition. In such cases, all associated costs will be your responsibility.

 

Terms and Conditions of Return:

 

To ensure a successful return, please ensure the following conditions are met:

Fill in and send the return authorization form to us within fourteen (14) days of receiving the product.

The products must not have been unpacked, used, worn, washed, or damaged.

Return the products in their original packaging with all accompanying accessories.

Products must be returned from the country where the order was submitted.

Upon meeting these conditions, we will initiate a refund for the purchased products. If the return does not meet these conditions, we will notify you accordingly, and you may choose to have the products returned to you at your expense.

 

Shipping:

 

Returns must be sent through the courier recommended by us, using the pre-printed label and following the enclosed instructions. This method allows us to cover the delivery costs on your behalf, deducted from the refund amount.

We reserve the right to refuse products not returned in their original condition, and you will be responsible for all associated costs in such cases.

 

Refund Times and Procedures:

 

Refunds will be initiated after we receive the returned products and confirm that all requirements have been met.

The refund processing time depends on the payment method:

For credit/debit card purchases, the refund time is subject to the policies of the card company.

For cash on delivery, refunds will be issued to the provided bank account, typically within fourteen (14) days.

If you have any questions or need further assistance regarding returns, please don't hesitate to contact us at info@rukiyezirekoglu.com.